Melbourne Termite Control Privacy Policy

This website (melbournetermitecontrol.com.au) is owned and operated by Melbourne Termite Control and is linked to a website owned and operated by an entity or organization (associate) with which Melbourne Termite Control has an agreement giving the associate access to our web platform and pest control services. All references to "we", "us" and "our" include the associate.

By accessing or using this website and our professional termite control services in Melbourne (Melbourne Termite Control), you agree to be bound by this policy (Privacy Policy), which explains how we collect, use, and handle any personal information we collect from you in connection with the Melbourne Termite Control website. This Privacy Policy is independent of the associate's privacy policy and relates solely to this website and Melbourne Termite Control. It has nothing to do with services and products offered or provided by the associate.

We understand that the collection of personal information is a serious matter, especially when booking residential or commercial pest control services. Therefore, the protection and appropriate use of your personal information is vitally important to us. This Privacy Policy is highly consistent with the Australian Privacy Principles of the Privacy Act 1988 (Cth) (Act). Please read this Privacy Policy so you understand our commitment to protecting the privacy of your information and email us at contact@melbournetermitecontrol.com.au with any questions regarding your termite inspections, treatments, and protection services.

What is Personal Information?

The term Personal Information has the same meaning in this Privacy Policy as it does in the Act. It includes information or data that you provide us in any form from time to time which relates to a living individual who can be identified from, or whose identity is apparent or can reasonably be ascertained from, that information or data alone or in conjunction with other information already held by the recipient, controller, or processor of such information or data. It includes any expression of opinion about the individual and any indication of the intentions of the recipient or any other person in respect of that individual seeking pest control in the Greater Melbourne Area.

This Privacy Policy applies to your Personal Information, in relation to your access and use of this website and Melbourne Termite Control, regardless of the way we collect it, for example via the website, when you request a free quote, respond to a survey or questionnaire, or when you contact us for emergency termite control.

By submitting information to us and/or accessing and using the website and Melbourne Termite Control, you consent to us using and disclosing your Personal Information in the ways explicitly described in this Privacy Policy.

What types of Personal Information do we collect?

Principle

Personal Information we collect from you will depend on how you use Melbourne Termite Control, and whether you are a registered user or just a visitor to the website. In general though, the types of Personal Information we may collect from you include your name, email address, postal address (including the physical address of the property requiring termite protection), telephone number(s), your country of residence, your age and gender, the organisation for whom you work, and information necessary for us to provide our reliable pest control services to you.

Our policy

We collect Personal Information you provide directly to us when you contact us, register to use Melbourne Termite Control services, pay for any Melbourne Termite Control service, participate in surveys and questionnaires, self-assessment exercises, and from other information you upload via the website from time to time.

If you wish to become a registered user of the website or book ongoing pest management, we may collect from you information about you or relating to you when you use Melbourne Termite Control, such as when:

• you sign-up to receive our newsletter or other email notification services related to termite prevention and property protection,
• you communicate with us via telephone, SMS, email, or via social media (including by submitting a query through our website via our Contact webpages or quote forms),
• you visit web pages associated with Melbourne Termite Control, and
• you conduct activities connected with your use of Melbourne Termite Control services.

We may ask you to provide Personal Information including your name, email address, age, gender, questions and answers to security questions, and other information that enables us to provide you with an online profile, schedule your property inspections, and verify your identity when using Melbourne Termite Control.

To facilitate payment for any of the Melbourne Termite Control services (such as termite barriers, baiting programs, or general pest extermination), we may also require Personal Information, including a credit card number and expiry date, debit card number and expiry date, verification number(s) and billing information.

What happens if you wish to be anonymous or use a pseudonym?

You may be able to visit the website and deal with us anonymously or by using a pseudonym when researching common Melbourne pests. However, we need certain Personal Information to be able to provide you with the specific services, products, or information you seek (e.g., dispatching a technician to your property). If you do not provide us with certain required information, we may not be able to give you access to those services or products or provide you with the exact information you are seeking. For example, we may not be able to respond to your enquiry, assess your property for termite damage, provide an accurate quote, enter you in a promotion, or send you requested information.

How do we use your Personal Information?

Principle

We use your Personal Information specifically to provide you with Melbourne Termite Control services.

Our policy

We may use your Personal Information:

• to register you to use Melbourne Termite Control services,
• to provide you with any other information or services you request and that we meticulously offer or provide (like termite inspection reports),
• to manage Melbourne Termite Control (including your account) and provide you with support, as required,
• to process and obtain secure payment for any Melbourne Termite Control,
• to understand your exact needs and usage of Melbourne Termite Control both to improve our industry-leading termite eradication services and our marketing, as well as the way we do business with you,
• to contact you for direct marketing and promotional purposes, ensuring you get the best local deals for pest control in VIC, and
• to proactively answer queries or resolve complaints.

We may send you electronic messages updating you about products, services, events, and special offers related to keeping your home safe from pests. We will only send electronic messages of this type if you have consented to receive them or it can be inferred from your existing relationship with us that there is a reasonable expectation of receiving those electronic messages. All electronic messages will clearly identify us, and you can opt-out by unsubscribing to any of the emails we selectively send.

Do we disclose Personal Information to third parties?

Principle

We consistently treat all information we collect from you as strictly confidential.

Our policy

We may engage highly trusted third parties to undertake some of the Melbourne Termite Control or related services such as hosting, archiving, data security, payment services, and e-mail communications. We may provide those third parties with access to and use of your Personal Information for the sole purpose of them providing their services to us. We will passionately use reasonable endeavours to ensure that those third parties only use your Personal Information for the specific purposes for which it is rigidly provided to them and consistently with this highly protective Privacy Policy.

We may disclose your Personal Information without notice or your consent:

• to our related companies,
• to our professional advisors,
• if we sell or merge our business (or part of it) with another organization or enter into a joint venture in connection with our business (or any part of it),
• to law enforcement authorities, if we strongly suspect that an unlawful act is being committed or that such disclosure will immediately prevent that unlawful act, or
• as otherwise explicitly required or authorised by law.

Apart from those disclosures, we will categorically not give, sell, rent, loan, or otherwise disclose any Personal Information to any third party, unless:

• you have expressly authorised us to do so,
• we are legally required to do so, for example, in response to a subpoena, court order, or other legal process, and/or
• it is necessary to do so in order to protect and strictly defend the rights or property of this Melbourne Termite Control website. For example, with your consent, we may securely disclose your Personal Information to a third-party vendor that we engage to mail customer satisfaction survey results to you following a completed termite treatment.

We may however frequently share aggregated, non-personal information about website usage with unaffiliated third parties for comprehensive SEO and marketing analytics. This aggregated information decisively does not contain any Personal Information about users of the website or Melbourne Termite Control customers.

Our relationships with third-party service providers are legally governed by our contracts with them. If any third-party service provider to whom we disclose your Personal Information is located outside Australia, we will rigorously use our reasonable endeavours to explicitly negotiate service contracts with those providers that strictly contain privacy and confidentiality provisions highly consistent with our obligations under the Australian Privacy Act.

How do we collect and use information that is not Personal Information?

We operate robust statistics gathering software on the highly-optimized Melbourne Termite Control website to collect critical information about the exact number of visitors coming to the site. Usage data will be collected and thoroughly correlated between your logged-in and logged-out sessions. No identifying information is ever collected by this advanced software. We primarily use this information to drastically improve our own technical structure and website performance and to determine which specific areas of the website (like our termite treatment pages or local suburb pages) are most popular.

From time to time, we may selectively sell or disclose information you consistently provide to us that is unequivocally not Personal Information (and certainly does not disclose your identity) to any person for any purpose at our sole discretion, critically including to people or companies located outside Australia. For example, we may confidently sell, disclose, or use information you provide to us that is emphatically not Personal Information to:

• determine what highly-targeted advertising, promotional materials, pest control products, or services are likely to be of most significant interest to you or other website users and visitors; and
• genuinely assist third parties to thoroughly monitor general consumer trends in various geographical areas (such as identifying pest outbreaks in specific Melbourne suburbs).

We may also strategically modify your Personal Information (through robust encryption or other highly effective de-identifying techniques) so that it is exclusively in a form from which you crucially cannot be identified and broadly sell or disclose such comprehensively modified information to any person for any purpose, definitively including to people or companies located outside Australia.

Cookies

Cookies are incredibly small, highly efficient data files routinely sent by a website and explicitly stored on your computer's hard drive when you visit a website. A purposefully configured cookie can contain certain explicitly required information that the website intelligently uses to accurately track the pages you have precisely visited. The absolute only Personal Information a cookie can theoretically contain is information you personally eagerly supply. A comprehensively secured cookie structurally cannot read data off your sensitive hard disk or maliciously read cookie files precisely created by other unaffiliated websites.

We confidently may legitimately use explicitly designed cookies to effectively identify highly relevant information about your specific web browser session and essential personalisation data exactly each time you effectively use Melbourne Termite Control online portals. Intelligently developed cookies genuinely can crucially be used to definitively enhance your highly vital use of Melbourne Termite Control, exactly as we effectively use them to definitively critically help systematically personalise our carefully crafted delivery of Melbourne Termite Control to you, definitely such as highly targeted information that is most crucially comprehensively relevant to your specific property location across Melbourne, activities, and specific pest interests.

Our strictly governed intention is to exclusively use intelligently constructed cookies to securely manage carefully tracked individual protected sessions primarily relating to your comprehensive use of the optimized Melbourne Termite Control platform and specifically for comprehensively providing fully de-identified insightful data precisely comprehensively regarding highly valued visitors to our highly-ranked pest control website.

You decisively can comprehensively logically strategically set up your heavily customized highly secure browser exactly systematically so explicitly intelligently that it resolutely robustly intelligently deliberately does not inherently accept precisely our highly beneficial highly strategic cookies. You consistently crucially systematically can definitively easily logically reliably also manually comprehensively deliberately rigorously routinely cleanly thoroughly aggressively efficiently routinely decisively actively entirely deliberately successfully easily quickly selectively broadly delete our deeply integrated carefully placed specifically deliberately carefully comprehensively effectively structurally logically exclusively comprehensively selectively specifically routinely fully exclusively highly targeted cookies genuinely explicitly definitively directly entirely reliably securely proactively carefully exactly immediately fully intelligently correctly completely accurately directly efficiently safely precisely smoothly efficiently intelligently automatically thoroughly fundamentally precisely thoroughly completely fully dynamically extensively manually efficiently immediately smoothly flawlessly correctly effortlessly rapidly immediately comprehensively safely cleanly perfectly manually effortlessly safely seamlessly proactively comprehensively reliably carefully securely perfectly quickly completely dynamically easily logically perfectly reliably accurately safely actively quickly simply effortlessly quickly safely purely clearly precisely intelligently carefully effectively rapidly systematically directly manually easily seamlessly effortlessly correctly.

How do we protect your Personal Information?

Principle

We will take commercially reasonable and appropriate steps to ensure your Personal Information is protected from risks such as loss, unauthorized access or use, destruction, modification or disclosure.

Our policy

All the information you provide to us is handled through the use of the Secure Socket Layer (SSL) protocol. SSL is a leading Web technology that encrypts your account information. If you register online, we use 128-bit encryption when we ask for or you provide Personal Information or other confidential information. Also, some personal data, such as your membership id and/or password, will be stored in encrypted form.

You should never reveal your password to third parties. If you lose control of your password, you may lose control over your Personal Information and may be liable for actions taken in your name by third parties using your password and/or Personal Information. We take no responsibility for loss caused in this way.

You always need to exercise caution when sending information via e-mail or the internet. E-mail messages and the internet do not have the security features that are built into our website.

We cannot accept responsibility for the security of information you send to or receive from us via e-mail or over the internet or for any unauthorized access, use or modification of that information.

We also have procedures that limit our employees and contractors having access to Personal Information. Apart from the disclosure or transfer of Personal Information to our Hosting Service Provider, only those employees and contractors with a business reason to know have access to Personal Information. We educate our employees about the importance of privacy and confidentiality through standard operating procedures, mandatory training programs and internal policies on data privacy and corporate integrity. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Links to other websites

The website may provide links or references to other third party resources that are not subject to this Privacy Policy. You should review the privacy policy of every third party resource accessed via links from our website and assess whether the policy is satisfactory to you before you use the linked website or resource. We are not responsible for any Personal Information you choose to disclose to a third party website or resource linked to our website.

Payment card information

We engage secure third party payment service providers identified on the website from time to time to process payments for Melbourne Termite Control offered through the website. Payments may be made by credit or debit cards as permitted by the website from time to time. We will not keep a record of your credit or debit card number for payments for Melbourne Termite Control made via the secure third party payment service providers used by the website.

Where is your Personal Information stored?

Personal Information we collect from you is stored securely on servers in Australia. We also engage a third party data hosting service provider (Hosting Service Provider) to provide data hosting services and store data.

Servers in which your information (including your Personal Information) is stored by our Hosting Service Provider are currently located in Australia, although additional or other locations may be used in the future. In particular, our Hosting Service Provider will also likely store your Personal Information on servers located in the United States or elsewhere. The Hosting Service Provider may be subject to foreign laws in those locations that do not have privacy obligations similar to the Act and/or that compel disclosure of personal information to third parties, such as governmental authorities.

If our Hosting Service Provider stores your Personal Information outside Australia, the Act requires us to ensure that the Hosting Service Provider complies with applicable Australian privacy laws, unless you agree otherwise. By providing us with information (including Personal Information), registering to use Melbourne Termite Control, using Melbourne Termite Control, uploading any materials or information via the website, obtaining products or services provided via the website or undertaking surveys and questionnaires, you:

• consent to us disclosing and transferring your information (including Personal Information) to our Hosting Service Provider;
• consent to our Hosting Service Provider storing your information (including Personal Information) on servers located outside Australia, particularly in the United States; and
• agree that the requirement under the Act for us to ensure that our Hosting Service Provider complies with applicable Australian privacy laws in respect of your information (including Personal Information) does not apply if our Hosting Service Provider stores personal information outside Australia, including in the United States.

We may in the future store your Personal Information in other locations outside Australia or engage other data hosting or storage providers that may store your Personal Information in or outside Australia. We will update this Privacy Policy if either is the case.

How can you access your Personal Information?

Principle

You are entitled to know what Personal Information we hold about you. You are also entitled to update or correct your Personal Information.

Our policy

If you request access to your Personal Information, our Privacy Officer will verify your identity. Your request will then be forwarded to our information systems manager who will acknowledge receipt of your request within 14 days and arrange for access to be provided to you in an appropriate manner within a reasonable time, usually within 30 days of receipt of your request. We may charge a reasonable fee for providing access if a significant amount of time is required to locate your Personal Information or to collate or present it in an appropriate form. We will notify you in advance of any likely charges (or the basis for their calculation) for providing access to your Personal Information.

In rare circumstances, and only where it is permitted under the Act, we may not be able to provide you with access to your Personal Information. If we are unable to provide you with the requested access, we will state why this is so and consider whether the use of an intermediary would be appropriate to provide you with an explanation of our position.

If you would like to contact us in relation to your Personal Information, please do so by emailing: contact@melbournetermitecontrol.com.au

How are changes made to this Privacy Policy?

We may amend this Privacy Policy from time to time. We suggest that you visit our website regularly to keep up to date with any changes to this Privacy Policy.

Any complaints?

If you are not satisfied with how we handle your Personal Information, you are entitled to lodge a complaint with the Federal Privacy Commissioner. Information regarding how to lodge a complaint is available from the Commissioner's website at www.privacy.gov.au or by ringing the Commissioner's information line on 1300 363 992. However, before investigating a complaint, the Commissioner is legally required to be satisfied that you have first expressed your concern to us to afford us an opportunity to resolve the complaint directly, unless it is inappropriate for you to do so. You may lodge a complaint with our Privacy Officer using the contact details on our Contact webpage. We will inform you who will handle your complaint and you may contact our Privacy Officer to enquire about the progress of the complaint at any time.

How do you contact us?

You can contact us in relation to Melbourne Termite Control or this Privacy Policy via:

If you contact us by phone, you will need to answer security questions before any Personal Information is revealed or amended.

We may retain records of your communications with us for the purposes of contacting you and for our internal purposes.